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Online Returns Policy
Returning A Product
If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.
You can contact us by phoning our Customer Service team on 085 712 1458
or by emailing us at websales@houseromanow.com.
T&C’s:
To receive a full refund for your online order, the item must be in a resalable, “as new” condition and be in the original, undamaged packaging.
It is your responsibility to return the item to one of the appropriate return locations (listed below).
If unable to return your product(s) we will arrange collection during normal business hours (Monday to Saturday) if requested. In such circumstances, a charge of €49 or €99 will apply to cover the cost of collecting and returning the item(s).
Any item(s) out of packaging will incur a minimum 30% restocking fee.
Accessory & furniture items will be returned at the customers own expense should the product be unsuitable.
We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
Refunds will be processed to the original payment method used at time of purchase usually within 10 days.
ONLINE RETURNS EXCLUSIONS:
We are unable to offer a return on the following products:
Made to Order item(s), Floor models or Display models.
For hygiene reasons, Pillows, Bed-linen, Mattresses and Mattress Toppers which have been removed from their original packaging may not be returned unless they are faulty.
ACCESSORY RETURNS – Product Not Suitable.
1: Return your item to your nearest store – see locations below.
2: Return your item with reduced rates via Return My Shopping with An Post.
Please email websales@houseromanow.com and include the following information
* Your order number
* The name of the item you received and wish to return/refund.
* Inform us of your preferred return option – (Print returns label at home via Return My Shopping OR in store option)
We will respond to your message as quickly as we can and process your refund once the item has been returned to us.
ACCESSORY RETURNS – Product Damaged/Defective.
1: Return your item to your nearest store – see locations below.
2: Return your item with reduced rates via Return My Shopping with An Post.
Please email websales@houseromanow.com and include the following information.
* Your Order Number
* The name of the item you received damaged/defective.
* Photo of damaged/defective item.
* Whether you prefer a refund or a replacement item.
We will respond to your message as quickly as we can. In the meantime, please do not throw away your damaged/defective item. We may ask you to send the damaged/defective item back to us via Return My Shopping with An Post (you will be reimbursed for this, or we will ask you to dispose of the items appropriately).
FURNITURE RETURNS – Product Not Suitable.
You can contact us by phoning our Customer Service team on 0857121458 or by emailing us at websales@houseromanow.com.
It is your responsibility to return the item to one of the appropriate return locations (listed below).
Alternatively we can arrange for your item to be collected by our team from your home.
Please note a collection fee of €49-€99* (Northern Ireland*) will apply.
Items must be in their full packaging.
We will respond to your message as quickly as we can and process your refund once the item has been returned to us.
FURNITURE RETURNS – Product Damaged/Defective.
Furniture returns can be returned to one of our appropriate return locations (listed below)
If you cannot return your item to one of the return locations, please contact us and we will arrange an uplift for furniture orders.
A replacement will be issued to you on receipt of the damaged item.
If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.
**Prior to returning goods please contact us on websales@houseromanow.ie who will guide you through our hassle free returns procedure. This may include inspection of the goods, arranging for the goods to be repaired on-site, or providing you with a replacement.
We will respond to your message as quickly as we can and advise the best options available to you.
My item does not fit
The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc…).
If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in a perfect resalable condition.
If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in a perfect resalable condition.
